DISGUSTING SERVICE - CLAIMS DEPT NO EMPATHY NO CARE!!!!! PATHETIC

OUTSURANCE IS PATHETIC! NO EMPATHY WHATSOEVER ON VICTIMS OF CRIME... YOUR CLAIMS DEPT ARE PATHETIC TO SAY THE LEAST, NICOLETTE HANDLED THIS CLAIM WITHOUT ANY INTEREST! I WOULD SUGGEST YOU GO THROUGH THE WHOLE CLAIM! YOUR ASSESSOR THAT WAS APPOINTED SEEMED TO BE DOING OK UNTIL SHE MESSED UP WITH THE TV, SHE SAID SUPPLIER WAS TRYING TO GET HOLD OF MARCEL - PROVE IT!!!!! MARCEL HAS BEEN WAITING FOR THE DELIVERY OF THE TV SINCE THE WEEKEND AS PROMISED. NOW, THERE IS A PROBLEM WITH DELIVERY OF TV BECAUSE MARCEL TV LICENCE IS OUTSTANDING, THEN I GAVE MY TV LICENCE NUMBER AS I A HIS LIFE PARTNER. TAMMY FROM NEWWORLD REFUSED MY TV LICELNCE AS I OWE R50, I HAVE A DEBIT ORDER THAT IS SET FOR 01ST OF EVERY MONTH, 01DEC WAS A SATURDAY SO NOW IT'S DUE TO BE DEBITED 03RD DEC. YOU ARE ALL PATHETIC, YOU LEVEL OF SERVICE DEFINITELY SHOWS. MAYBE YOU SHOULD LEARN FROM DISCOVERY INSURE THEY PAID OUT MY CELL PHONES WITH 72 HOURS + SENT GIFTS TO MY CHILDREN FOR THE TRAUMA THAT THEY INCURRED PLUS WE GOT FREE TRAUMA COUNCELLING!!!! AND OUTSURANCE PAID OUT HALF OF WHAT THEY WERE SUPPOSED + THEY ARE GIVING US GRIEF ABOUT A R50 OUTSTANDING TV LICENCE..... I CANNOT EMPHASIZE ENOUGH HOW PATHETIC YOU ARE AND YOUR LEVEL OF SERVICE MOST CERTAINLY SHOWS, YOU HAVE OBVIOUSLY NOT TRAINED YOUR STAFF CORRECTLY TO HANDLE TRAUMATIZED POLICY HOLDERS, THEY ARE NOT EQUIPPED TO HANDLE THESE CASES AND DO MORE DAMAGE THAN ASSISTANCE!!!!!! THIS IS STILL AN ON GOING BATTLE AND WE HAVE NOT HAD A TV SINCE 17TH NOV 2018 - SINCE THE ARMED ******* THAT TOOK PLACE!!!!! SORT THIS OUT!!!! I AM ASHAMED TO HAVE THE INSURANCE WITH OUTSURANCE !!!!!