1 reviews | Active since Mar 2013
Disgusting service
Very poor service offered to a client of 12 years , If this is how they treat loyal customers I feel sorry for the new ones. I have not lodged a claim for 12 years , I had a water leak last year and put through a claim for bathroom and flooring repairs that was rejected as according to them it was not specified and was told to move to a fully comprehensive option . I did as suggested at a major additional cost per month. It comes at no surprise that when I put a claim in last week for a flooring issue it was rejected. The best of all it took 2 weeks and many calls from my side to follow up to receive the bad news. I seriously would not recommend Outsurance to anyone. I foresee the ombudsman having to get involved and a cancellation of my policy.
Thank you for raising your concerns with us and for giving us the opportunity to look in the matter.
The lack of feedback you described is worrying and we'll address this accordingly.
Nic our assessing manager contacted your husband to discuss the claim rejection in detail. We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your husband's objections made to us and provided him with the information.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance
Thank you for raising your concerns with us and for giving us the opportunity to look in the matter.
The lack of feedback you described is worrying and we'll address this accordingly.
Nic our assessing manager contacted your husband to discuss the claim rejection in detail. We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your husband's objections made to us and provided him with the information.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance