DISGUSTING SERVICE!

Absolutely putrid service from this insurance company. Everytime I have a make a claim with them it’s always such a hassle. Today I had enough. Before I took out the insurance with them I specifically asked them if there is any excess and they clearly said “yes there is but only applies if the cat is admitted into hospital “- which I then understood and took out the insurance.

However, today when I call in to make a claim I was told that I have an excess and have to settle that before they pay me out?

I told them my cat was not admitted at all not even on drips or anything close to that. It was an accident “fight” he got into. He was just scratched and needed to be looked at the vet which I was given a simple medicine to apply to his scab.

How is this anything close to being admitted? They **** to my face and said this is not their policy. HOW IS IT NOT YOUR POLICY WHEN I ASKED YOU? Why did you lie to me in the first place!

Absolutely disgusted and although everytime I have to do a claim with them it’s always a problem I still kept this insurance but now it’s gone too far!!!

DO BETTER OUTSURANCE! This is unacceptable and should be put right!!