disgusting service

Late last year my tracker stopped working. I notified Outsurance Immediately. They were very quick to increase my premium which I clearly understand. No problem about that. However In January I had the tracker replaced. I called the call center and they logged the call however the agent could not add it to the vehicle or adjust the premium until the certificate was mailed to them - understood. So I sent the email as per the agents request on the 8th of January to ***. I heard nothing. I contacted the call center again and once again was I was tolled to mail it to ***@out.co.za so I did this again. Outsurance is very quick to increased premium (prorate) take your money - refer tracking companies but when you play by their rules they are not prepared to give their side. Take your vandermerwea2 who is clearly as useless as your call center agents - take your company and shove it! out bonus or not!