MG
Mvu G
1 reviews | Active since Feb 2014
27 Oct 2020, 14:53
Disgusting Service!!!
Absolutely poor service from Service Consultant at Outsurance. I have been a client at Outsurance for the last 7/8 years. Every premium paid on time. When i was querying at 25% increase in my policy, i felt the attitude of the consultant in helping me understand the changes was unwarranted. I am disgusted by the level of service I have received. Really it was a joke, had to eventually hang up.
Do better for loyal clients Outsurance
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OUTsurance's replyOfficial
30 Oct 2020, 13:08Good day Mvu,
We were very concerned with your feedback and immediately escalated the matter.
Lesego our client care manager contacted you to address your concerns and she discussed the rerate in detail with you. There are various factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc.
We know you appreciated Lesego's call and we thank you for accepting our apologies.
Regards,
OUTsurance
We were very concerned with your feedback and immediately escalated the matter.
Lesego our client care manager contacted you to address your concerns and she discussed the rerate in detail with you. There are various factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc.
We know you appreciated Lesego's call and we thank you for accepting our apologies.
Regards,
OUTsurance
OUTsurance's reply30 Oct 2020, 13:08
Official
Good day Mvu,
We were very concerned with your feedback and immediately escalated the matter.
Lesego our client care manager contacted you to address your concerns and she discussed the rerate in detail with you. There are various factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc.
We know you appreciated Lesego's call and we thank you for accepting our apologies.
Regards,
OUTsurance
We were very concerned with your feedback and immediately escalated the matter.
Lesego our client care manager contacted you to address your concerns and she discussed the rerate in detail with you. There are various factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc.
We know you appreciated Lesego's call and we thank you for accepting our apologies.
Regards,
OUTsurance