BN
Busisiwe N
1 reviews | Active since Nov 2019
21 Apr 2022, 11:05
Disgusting Service
Worst service not a call centre agent dropping a call on my ear…. I called in regarding a claim for my grandfather policy started in October now m being told its not six months yet how on earth do you count there , here i am grieving a man I loved so much now i have to deal with rude agents with no empathy whatsoever I started paying on the 3rd of October now i am being told i can’t claim. To my confusion trying to understand the rationale behind the decline the agent drops the call on my ear!!!!!
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OUTsurance's replyOfficial
28 Apr 2022, 15:28Good afternoon Busisiwe,
Further to our private reply, we can confirm that Jacques has been in contact with you.
He has explained the waiting period and unfortunately based on this we cannot assist with your claim.
We understand that you are grieving and hate that we have to provide you with disappointing feedback.
Regards,
OUTsurance
Further to our private reply, we can confirm that Jacques has been in contact with you.
He has explained the waiting period and unfortunately based on this we cannot assist with your claim.
We understand that you are grieving and hate that we have to provide you with disappointing feedback.
Regards,
OUTsurance
OUTsurance's reply28 Apr 2022, 15:28
Official
Good afternoon Busisiwe,
Further to our private reply, we can confirm that Jacques has been in contact with you.
He has explained the waiting period and unfortunately based on this we cannot assist with your claim.
We understand that you are grieving and hate that we have to provide you with disappointing feedback.
Regards,
OUTsurance
Further to our private reply, we can confirm that Jacques has been in contact with you.
He has explained the waiting period and unfortunately based on this we cannot assist with your claim.
We understand that you are grieving and hate that we have to provide you with disappointing feedback.
Regards,
OUTsurance