DISGUSTING SERVICE!!!!

We are policy holders with Outsurance. We have vehicle, home & contents insurance. On Monday, 16th April 2018 I asked my mom to contact the insurance to update the address where the vehicle parks at night. Which she done. She was then asked by the consultant who the regular driver is and she responded ''my daughter''. Subsequently I was then contacted by the consultant who also asked me who the regular driver is. I explained my dad, as the car is registered in my name, we share the vehicle and he sees to the payments of the insurance. She then started to be rude and refused to listen to reason. She insisted that I must now be listed as the regular driver even after I told her that I normally take the car home and then park it at my dads again in the morning, which they make use of it during the day. I have never experience such disgusting behaviour. Our insurance premium for for the vehicle went from R600 something to R1600 something. How will my pensioner father cover for this? After being loyal clients of Outsurance this is what we get as thank you. Rude disgusting behaviour by the consultants. After the call my mom was then transferred to what we think is the complaints department. She spoke to a Marsha who promised to call her back this morning to resolve this matter but guess what? We were never contacted again. We refuse to be subjected to this treatment . You are losing valuble customers and we will not be the last!