Disgusting Service

My Samsung HD TV stopped working and I called in a repair technician to help sort out the problem.The technician notified me that the HDMI ports on my TV was damaged due to a power surge.I contacted Outsurance and notified them.They had arranged for one of their own service providers to collect the TV,PVR decoder and PS3 from my premises to have it tested. I asked why the goods were being removed and was notified that the testing could only be done at their premises. I was later informed by Outsurance that there was no issue with the TV -all the stuff was in good working condition & that all my stuff returned and my claim closed.The goods arrived and was connected by service provider only to show the same problems still existed.I asked him how it worked at his premises and he could not answer me.He told me he had to rush off and that his boss will call me.Outsurance then calls to let me know that the goods will need to be collected to be re-evaluated.I was confused and asked why this needed to happen.Anyway the guys arrive the next day and test the goods at my home and thereafter send a report to say that the TV is damaged but not due to the power surge.The insurer rejects my claim