Disgusting ******* of loyal clients

Outsurance should be protecting it's clients but it allows its partners to rip us off and doesn't care about what happens to us once they throw us into the lions den. As a client of outsurance, the price for a Tracker is R70. They have been charging me almost R200 every month for years. And to top it all, the unit doesn't even work!!! I am demanding that Outsurance who is in bed with Tracker, retrieves all the money they have overcharged me over the years and refund me this money. Furthermore I want Outsurance to answer this question: If I have more than one vehicle insured with them and one of the vehicles is in an accident, through no fault of mine, why must I be punished by having all my vehicle's cash back bonus cancelled? This is sheer *******. If I had insured the other vehicle with another company, then the one accident would not affect my cash back bonus! Where is the logic to cancel the other vehicles bonus which was due to be paid? Can someone who is trained in these issues kindly contact me urgently to resolve these two issues??? Of course, assuming that there is someone competent there to handle this case. I'm really annoyed and frustrated with them!!!