Disgusting Outsurance Service

I am shocked and appalled at the level of service from Outsurance .An outsurance client banged into my Mercedes GLC on the 24/04/2018 since she was insured and the accident was caused by her trying to overtake a stationary vehicle and coming into my lane knocking into my vehicle it was only fair that I claimed from her insurance as a third party claim. I called the call Centre and received a claim number on the day and all required documentation was forwarded to them on the 04/05/2018. Up until today I have not received one phone , email or communication from them with regards to my claim. I have contacted the agent responsible for the claim(Moethi/Nduna) to receive feedback and he is absolutely useless, he is first needs to speak to the client then his manager and never gets back to me, i was “supposed” to receive correspondence on the claim yesterday by 11:00 And this never happended. Both he and is superior Pieret are never available and never ever return calls. Considering the amount of money Outsurance spends on advertising and their presence on the media on how much Money they can save you ,does this come at cost of shocking customer service and deliberate avoidance to claims. All I can say is that I’m glad I’m not an Outsurance Client