DISGUSTING ************** AGAINST DIABETES BY OUTSURANCE
<p>I was contacted yesterday by a consultant from Outsurance telling me that my profile looks goods and that they would like to do a quote for life insurance. I proceeded to do the quote with the consultant, whom, if I may say was very friendly. I completed the quote with the consultant after spending almost 21 minutes on the phone. The quote came to a total of just over R260 for Life Insurance cover of about R500 000.00. I said that it sounded fantastic and that I would like the quote emailed to myself. Where upon the consultant suddenly changed his tune and said that he would have to send the quote to the underwriting team. Today I get a phonecall saying that they require a whole bunch of tests to be done and not only that, my quote has gone up from approximately R260 to more than R600??? I really think this is discriminatory. I did the quote and disclosed all my information honestly. I get an amount from the consultant and then all of a sudden the price jumps by more than R300 a month? Its ridiculous, sad and disgusting!!!</p>
Not very happy with your customer service. You have now caused me to escalate this problem to a higher level. Do not put words in my mouth by saying 'initially I said i was not interested'. Initially I was interested and due to your initial misleading quote I have written the first complaint. The reason I declined on your second call to me, is due to the fact that you have 'loaded the quoted premium'. Thanks to your excuses and ifs and buts I now feel even more discriminated against. Please ensure that ALL call recording are sent to my email address on your system as I am an existing customer of OUTSURANCE. -
Not very happy with your customer service. You have now caused me to escalate this problem to a higher level. Do not put words in my mouth by saying 'initially I said i was not interested'. Initially I was interested and due to your initial misleading quote I have written the first complaint. The reason I declined on your second call to me, is due to the fact that you have 'loaded the quoted premium'. Thanks to your excuses and ifs and buts I now feel even more discriminated against. Please ensure that ALL call recording are sent to my email address on your system as I am an existing customer of OUTSURANCE. -
So i proceeded to contact other companies as I said I would during my call with Luke. Imagine the disappointment in OUTSURANCE when the very first quote I receive is a third of the amount OUTSURANCE quoted me. I am disgusted with you as a company. Its ridiculous to think you intend on charging me three times what another company has quoted. And yes, for your information its comprehensive life insurance. It saddens me to see that I am classified with a high risk profile. It also makes me wonder how 'loaded'my home contents insurance is.
So i proceeded to contact other companies as I said I would during my call with Luke. Imagine the disappointment in OUTSURANCE when the very first quote I receive is a third of the amount OUTSURANCE quoted me. I am disgusted with you as a company. Its ridiculous to think you intend on charging me three times what another company has quoted. And yes, for your information its comprehensive life insurance. It saddens me to see that I am classified with a high risk profile. It also makes me wonder how 'loaded'my home contents insurance is.
Thank you for notifying us! Luke our sales manager has contacted you to discuss our underwriting procedures and he tried to assist by giving you different cover options but you were not interested. Sorry that we disappointed you! I will request that Luke send you the recording as you requested.
Regards, Kelvin
Thank you for notifying us! Luke our sales manager has contacted you to discuss our underwriting procedures and he tried to assist by giving you different cover options but you were not interested. Sorry that we disappointed you! I will request that Luke send you the recording as you requested.
Regards, Kelvin