Disgusting customer service from the claims department

I am disgusted by the customer service that I have been receiving from outsurance, it's been 8 months and I am still waiting for my documents, I have emailed Roshni Naidoo, kalene Pillay on numerous occasions, I have also contacted Smd on their behalf and spoke to Joy and Karen to send my documents but I'm still without them. I requested them to escalate my query but it has fallen to deaf ears, I am struggling to renew the license for my other vehicle because the written off vehicle that I no longer own still shows that I own, this was supposed to have been changed last year, we have 4 months left for the year to but I still don't have the documents. This is beyond disgusting, is this what outsurance calls the best customer service? Why do I have to wait for so long, the issues between you and Smd should not affect me at all, you took the vehicle and you wrote it off so why is my name still showing at the license department. I am ****ed off because I have to run after adults to do their jobs, how do you struggle for 8 months to change the ownership. How is that possible, you disgust me.