LO
Lindy O
1 reviews | Active since Dec 2020
06 May 2021, 14:01
Disgusting customer service
This is the most disappointing customer service experience I have ever had. They are quick to promise you the world but when it comes to them having to actually help you they will give you the run around. You can never get hold of them on the phone. When you email them a different person answers and you are left at the same place without any progress. Complain on Twitter and they will somewhat help you. It’s disgusting and I’m letting my circle of influence to leave if they with them and or not join
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Replies (1)
OUTsurance's replyOfficial
10 May 2021, 15:25Hello Lindi O
Further to our private reply to you on 6 May, we again wish to request you to please provide us with your policy or any reference number, as we are unable to trace a policy for you.
We will appreciate if you could send us the detail via private reply, as the website does not display numerics in another way.
We never ignore any feedback and are concerned about the service you describe. We want to assist you.
Regards
OUTsurance
Further to our private reply to you on 6 May, we again wish to request you to please provide us with your policy or any reference number, as we are unable to trace a policy for you.
We will appreciate if you could send us the detail via private reply, as the website does not display numerics in another way.
We never ignore any feedback and are concerned about the service you describe. We want to assist you.
Regards
OUTsurance
OUTsurance's reply10 May 2021, 15:25
Official
Hello Lindi O
Further to our private reply to you on 6 May, we again wish to request you to please provide us with your policy or any reference number, as we are unable to trace a policy for you.
We will appreciate if you could send us the detail via private reply, as the website does not display numerics in another way.
We never ignore any feedback and are concerned about the service you describe. We want to assist you.
Regards
OUTsurance
Further to our private reply to you on 6 May, we again wish to request you to please provide us with your policy or any reference number, as we are unable to trace a policy for you.
We will appreciate if you could send us the detail via private reply, as the website does not display numerics in another way.
We never ignore any feedback and are concerned about the service you describe. We want to assist you.
Regards
OUTsurance