Disgusting Customer Service

I really cannot believe the nerve of Outsurance. For a company that claims to be reliable and affordable, you really have a way of proving yourselves to be *****.

I have been with outsurance since 2017 and it has been a total *******. My insurance was R1100 with an excess of R10000. Eventually, after growing tired of being **********, I tried to move to Auto and General who quoted me R750 with an excess of R4500 (so much for Outsurance being the most affordable). When I called Outsurance to cancel, I was offered a policy adjustment with led to a premium of R879 with an excess of also R4500. This made me decide to stay, besides being annoyed that I had been overcharged for the longest.

Fast forward 3 months later, outsurance increases my premium to R1000 which I was told was an annual increase. I called Dial direct and asked for a quote and they also quoted me R750 for the exact same cover I have with Outsurance. When I tried to cancel, I was told that I would lose my outbonus and my husband and I received smses and emails telling us why Outsurance was the better option. That was on the 3rd of September. Again, my husband decided to stay with Outsurance.

Today is the 3rd of October and my Outsurance premium hasn't been debited. I checked on my app and to my surprise, my policy is no longer valid. I did not receive and notice of cancellation from Outsurance either via email or sms. My husband did not authorise any cancellation but still outsurance did whatever it saw fit to do. For the past 2 days, I've been waiting for a debit order to go off and Outsurance not one communicated with me.

I'm soo annoyed right now and I'll be seeking a legal course of action. What Outsurance has done is highly unacceptable.