Disgusting behavior from Outsurance

On Friday the 14th February I called Outsurance to cancel my car insurance. Not anything to do with bad service I just decided to do everything through a broker. I was put through to Francis Monisi, who I think said he was the Financial Manager. No matter what I said he would just not cancel my policy and tried to bully me into staying. Now I understand he has a job to do in trying to keep me as a paying customer but when a customer has adamantly stated that they will not change their mind you have to give in at sometime. No matter how much I raised my voice, asked to be transferred to someone else, explained to him that I was getting very upset he would just not agree to cancelling my policy. After 24 minutes and on the verge of tears due to anger and frustration I shouted, “I am 7 months pregnant (which I am) and this is causing me a lot of unnecessary stress!!” Only then did he finally agree to cancel my car insurance. I felt completely harassed and bul****. I cannot believe the ethics of this man and wonder if this is an Outsurance problem or simply one man. I’m always calm and polite when I get loads of calls from the call center but this was just WAY too far.