Disgusting
I would like to express my disappointment on how I was treated on the call with one of your consultants. It was like he was harassing me into taking the policy with them. After i told him that his insurance couldn't beat my insurance and he should send me the link for the R500/R1500 promo he told me that he sounded annoyed that he would send it to the relevant people to revert back to me. Then he went as far as saying that Outsurance was the Woolworths of insurances. I'm so annoyed.
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Replies (3)0
Replies (3)'s updateReviewer Update
23 Feb 2022, 16:46I truly hope I won't have to call this line again
's update23 Feb 2022, 16:46
Reviewer Update
I truly hope I won't have to call this line again
OUTsurance's replyOfficial
24 Feb 2022, 13:25Good afternoon Zinhle,
Further to our private reply of yesterday, we can confirm that Gugu has been in contact with you.
She has assisted with the promotion and payment has been made to you.
The service transgressions will be investigated and addressed internally.
We apologise for the poor service and are glad that we could assist you.
Regards,
OUTsurance
Further to our private reply of yesterday, we can confirm that Gugu has been in contact with you.
She has assisted with the promotion and payment has been made to you.
The service transgressions will be investigated and addressed internally.
We apologise for the poor service and are glad that we could assist you.
Regards,
OUTsurance
OUTsurance's reply24 Feb 2022, 13:25
Official
Good afternoon Zinhle,
Further to our private reply of yesterday, we can confirm that Gugu has been in contact with you.
She has assisted with the promotion and payment has been made to you.
The service transgressions will be investigated and addressed internally.
We apologise for the poor service and are glad that we could assist you.
Regards,
OUTsurance
Further to our private reply of yesterday, we can confirm that Gugu has been in contact with you.
She has assisted with the promotion and payment has been made to you.
The service transgressions will be investigated and addressed internally.
We apologise for the poor service and are glad that we could assist you.
Regards,
OUTsurance
's updateReviewer Update
01 Mar 2022, 09:39I can confirm that Gugu called me on the 24th of Feb 2022 and asked me to confirm my Nedbank cheque account number ending with 0598. On that particular day I received an sms that payment would be made into mly account on the 28/02/2022. On sunday, the 27th I received a remittance advice confirming payment on the 28 Feb 2022 and till now no payment has been received. Was this a cheque payment?
's update01 Mar 2022, 09:39
Reviewer Update
I can confirm that Gugu called me on the 24th of Feb 2022 and asked me to confirm my Nedbank cheque account number ending with 0598. On that particular day I received an sms that payment would be made into mly account on the 28/02/2022. On sunday, the 27th I received a remittance advice confirming payment on the 28 Feb 2022 and till now no payment has been received. Was this a cheque payment?