Disgusting and Unprofessional Service from OUTSURANCE

I’m not sure why everyone says OUTsurance is the best because I am having the WORST experience with them. First of all, some of the agents I spoke to when first placing a claim, were extremely unfriendly on the phone. Second, the service agent, who is handling my case made some unprofessional and unreasonable comments to me when I tried to get assistance from her. She refuses to help me when I have legitimate issues. When I was given a service provider for the home contents section of my claim, I was not accommodated for a time that was suitable to me. I had to ask a family member to fly in from another province to be available when the service provider wanted to come and sort out my contents. The same is now happening with the service provider for the building damage. I told OUTsurance that this was inconvenient and that it was not right that I must leave my home open without supervision because the service provider did not want to accommodate me on a weekend, and I had to be at work. I explained that its not my problem if the service provider must come in on a weekend because I can’t take leave for this and they can’t make their inability to drive at certain times because of traffic and the light, my problem. These providers act as if they will meet their doom if they work on a Saturday. I can’t be available any other time and they are being so difficult. The agent told me it’s not OUTsurance problem that I don’t have leave. So basically, OUTsurance expects people to save leave in the event something happens to their homes because their service providers don’t want to work on weekends. I did not appreciate her comment and defending the service provider when I am the client who does not have a means to be present whenever the service provider wants to come. Same story with the buildings too. She told me if I am going to hold OUTsurance responsible for their service provider if there is theft or damage then she would rather have them not come at all. The actual nerve to make a threat like that to a client! If I can’t find a way to be at home, then they will take my service away even though I paid for the excess of the claim and forfeited my Outbonus. The service provider gave me limited options for times, so I had to pay over R2000 to have someone fly in to assist me. There was only 1 time given to me and I had to work around their schedule and not them around mine. Second the service provider asked me to go buy curtains out of my own money to hang up in the interim while they cleaned my curtains over 2 days. I reported this to OUTsurance and requested re-imbur*****t, but the agent was rude to me and spoke over me, she was stubborn and unhelpful and refused to assist me with a solution for curtains as I told her I can’t go buy curtains because they were not prepared with the laundry service and spare curtains to use in the interim. It is EXTREMELY unprofessional for OUTsurance to expect me to go buy curtains and then expect I must foot the bill. The agent spoke back to me and told me not to disrespect her even though I wasn’t and just kept repeating how unprofessional they were being. She was very indignant on the phone. I was disgusted by her manner in this conversation and speaking back to me and also about the last conversation on the times for the service and my leave. It is inconsiderate and unprofessional. She told me to hang up bedsheets or find something to cover the doors and windows. I do not own anything extra for that purpose and if I did, why must I do all this when the insurance people were supposed to come prepared. If my house is exposed and something happens, OUTsurance will say it’s my fault. I am so angry and irritated with this insurer that I am cancelling my policies with them and moving to another insurer. OUTsurance, I will provide you with the name of the agent when you contact me about this behavior and how business is being conducted buy you and your agents.