Disgusted with OUTSURANCE 🤐

Hi I would like to express my utter disgust with outsurance up to this day my claim hasn't been paid. On the 5th of February I was involved in an accident and I called outsurance as they are my car insurer, they collected the car to their panel beaters (SOUTH AUTO BODY or something ) where they stayed with my car for 27days when they were done they called me to come and collect the car and I was out of town and they said I can send someone on my behalf. I sent my brother, but I after collection my brother informed me that the only thing that was fixed on the car was the front bumper, the car had the same scratches as the that they were supposed to repair. I asked my brother to take pics and I was in disbelief to see my car in that state. the indicators were not functioning, the headlight was dim, and they installed wrong computer box I then reported this matter again to outsurance along with supporting pics. They said they would call me as it was a weekend and they never contacted me then on the following Tuesday I had to contact them again and I spoke to a lady called Maggie, who assisted and handed me over to Ashleyn which I believe is the senior, I was promised by ashlyn that I that my matter will be sent to assessors and to resolve their panel beaters fly by night job. Ashlyn informed me that I must wait for one of their panel beater to call me and they contacted me on Friday and we arranged that the car will be assessed Monday morning. Then Saturday I had a breakdown. Then outsurance said I must take the car back to the dealership as it had an engine fault, the dealership fixed the engine and I was told by outsurance that they will close my claim as "resolved". I was then asked to send the quote from my own panel beaters and I did, then I was told by outsurance that my preferred panel beater was expensive and they can't pay me for the damages. up to this day I'm still waiting for this matter to be resolved. And I am frustrated that and regret ever insuring with you OUTSURANCE. They have no customer interest al all.