Disgusted with Outsurance

I would like to leave a review of my experience with Outsurance. This is poor service and they have not attended to me till date. I am still waiting for the claims department to contact me. I had to bury my uncle on borrowed money. My policy was in pause and when I enquired, there is special conditions which stated that on their policy wording which states that Should any missed premiums in 12 months before a claim, the claim will be paid out proportionally. They did not adhere to their own condition on the policy. I am disgusted by the service. I would like to speak to a superior at Outsurance because I got nothing out. My number is ***.