1 reviews | Active since Feb 2015
Disgusted by this insurance company
Disgusted at the level of arrogance this company has. I got an email from Outsurance stating my policy would increase by a 5th in price, even though I've never claimed anything over my years of cover with them. I then followed up with other insurance companies, which offered the same and better cover to me, with half of the excess, that I am getting from Outsurance and furthermore included home insurance for under the amount I am currently paying with Outsurance.
So since I am with Outsurance, I wanted to let them have the opportunity to see if they could match these offers, but this is when the arrogance kicked in. Telling me I don't know anything and should just accept what I get from Outsurance. I have to say, I am appalled by this service. Outsurance should expect my policy cancellation within the month.
As they say, 0 stars, would not recommend to anyone.
Thank you for bringing the matter to our attention. Carla our client services manager contacted you to address your concerns.
There are several factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, non-payments, underwriting changes etc.
We do apologise for the disappointment.
Regards,
OUTsurance
Thank you for bringing the matter to our attention. Carla our client services manager contacted you to address your concerns.
There are several factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, non-payments, underwriting changes etc.
We do apologise for the disappointment.
Regards,
OUTsurance
