Disgusted by Service from OUTsurance

Outsurance has not been very helpful and attentive, this is the first time we have received such poor service from outsurance, we made a call out for a leak in the shower, the leak detector came out to assess, and couldn't determine where the leak was, a second assessor came out and advise where the leak was, staff from IBP came out and knocked shower tiles out and the problem was not even there. the second assesor advised IBP where the problem was, they came to fix the problem. weeks later no-body came out to repair the shower, my mom has been calling and only then IPB came to have a look at the damages after they fixed the water pipe. Till this day no-body came out, my mom has been calling and calling with no luck, our shower is in a terrible state and nobody seems to care. was has become of this service from Outsurance. It's basically a whole month now that we are living in this circumstance with outsurance not giving a damn. what more should we do, they broke down tiles where they were not suppose too now they can't fix their mess. Outsurance needs to attends to this ASAP!!!!