Disgusted by Outsuance

My uncle passed away and I contacted Outsurance on behalf of his wife my aunt to inform Outsurance of this and to change the policy details to that of my aunt. I had to call Outsurance 9 times and had to send the supporting documents thrice to three different supervisors in order to do this. In this time my Aunt was receiving messages from Outsurance which added to her stress as it was not being sorted out even though we made contact and sent the supporting documents. After eventually getting this done I had another issue with the debit order arrangement after calling in about three times to ensure all was in order and being assured that it was as I did not want my aunt to worry and have additional stress after the passing of her husband. Im so disgusted at Outsurance and the lack of service and assistance and total lack of empathy after we lost a family member and wanted to continue with the insurance cover.