SD
Shaheen D
1 reviews | Active since May 2022
06 Feb 2026, 15:00
Disgusted and disappointed
Very dissatisfied and disappointed with the service I've had people complain about insurance companies and always sung the praises of Outsurance Never thought that I would have a negative impression from those whom I entrust with Valuables
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Replies (1)
OUTsurance's replyOfficial
17 Feb 2026, 14:04Good day Shaheen,
We pride ourselves in our service delivery, so your review was alarming to read.
After responding privately to you, we escalated the matter to our claims manager. We can confirm that the assessment was updated and discussed with you.
Authorisation was sent to the service provider. We will remain in touch until the matter has been finalised.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We pride ourselves in our service delivery, so your review was alarming to read.
After responding privately to you, we escalated the matter to our claims manager. We can confirm that the assessment was updated and discussed with you.
Authorisation was sent to the service provider. We will remain in touch until the matter has been finalised.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply17 Feb 2026, 14:04
Official
Good day Shaheen,
We pride ourselves in our service delivery, so your review was alarming to read.
After responding privately to you, we escalated the matter to our claims manager. We can confirm that the assessment was updated and discussed with you.
Authorisation was sent to the service provider. We will remain in touch until the matter has been finalised.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We pride ourselves in our service delivery, so your review was alarming to read.
After responding privately to you, we escalated the matter to our claims manager. We can confirm that the assessment was updated and discussed with you.
Authorisation was sent to the service provider. We will remain in touch until the matter has been finalised.
We do apologise for the disappointment.
Regards,
The OUTsurance Team