WF
Wiaan F
1 reviews | Active since Mar 2026
10 Mar 2026, 17:46
Disgusted
I am very very disappointed in OutSurance. Was in a accident and only the driver side door with mirror was damaged... But the panel beaters they appointed can only book my car in 8 days after the assessment.. How is this possible? I have contacted them again(outsurance) to find out if another panel beater can help me earlier as i am a sales rep and need my car.. All they said no.. And i know why is because they get kick backs. Surely there is panel beaters that can help me mutch earlier.
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OUTsurance's replyOfficial
18 Mar 2026, 12:02Good day Wiaan,
Thank you for your review. After responding privately to you, we escalated the matter to our claims manager, Puseletso.
Puseletso advised your wife, the policy holder, that the service provider needed to order parts before booking the vehicle in.
We have advised your wife to add a courtesy vehicle to your policy for future claims. This will ensure that you have a vehicle in the event of a claim.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your review. After responding privately to you, we escalated the matter to our claims manager, Puseletso.
Puseletso advised your wife, the policy holder, that the service provider needed to order parts before booking the vehicle in.
We have advised your wife to add a courtesy vehicle to your policy for future claims. This will ensure that you have a vehicle in the event of a claim.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply18 Mar 2026, 12:02
Official
Good day Wiaan,
Thank you for your review. After responding privately to you, we escalated the matter to our claims manager, Puseletso.
Puseletso advised your wife, the policy holder, that the service provider needed to order parts before booking the vehicle in.
We have advised your wife to add a courtesy vehicle to your policy for future claims. This will ensure that you have a vehicle in the event of a claim.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for your review. After responding privately to you, we escalated the matter to our claims manager, Puseletso.
Puseletso advised your wife, the policy holder, that the service provider needed to order parts before booking the vehicle in.
We have advised your wife to add a courtesy vehicle to your policy for future claims. This will ensure that you have a vehicle in the event of a claim.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team