1 reviews | Active since Nov 2009
Disgusted
I am utterly disgusted in the phone call that I have just received from Outsurance. We have been client's from Outsurance over the past 10 years and because we have claimed to much according to them on our out and about (iPad and my son's hearing aid) they decided to increase our access to R800 per item.
I will definitely be looking for a new insurance company, I really didn't think that I will ever get to the point. You can just tell us to look for a new insurance company and that you are no longer interested to have us as your customer's any more.
We don't have control for the things that we are claiming, you invite your customer's to add all the important products on their profile now that we claim you increase our access.
I will start looking for a new insurance company immediately
We understand the decision to increase your excess on OUT and About items is disappointing.
This decision was based on the frequency of claims.
Our client care manager contacted you after we received your complaint. She discussed the detail, but you are sadly still unhappy with the endor*****t.
Thank you for the opportunity to discuss the matter.
Regards
OUTsurance
We understand the decision to increase your excess on OUT and About items is disappointing.
This decision was based on the frequency of claims.
Our client care manager contacted you after we received your complaint. She discussed the detail, but you are sadly still unhappy with the endor*****t.
Thank you for the opportunity to discuss the matter.
Regards
OUTsurance
She have listed to my argument as to why I am so unhappy about the increase on our access. She acknowledged my frustration and still delivered such good customer service. I really felt that she was listening to me and my concerns.
Thank you so much Lee I really appreciate what you have done for me today.
She have listed to my argument as to why I am so unhappy about the increase on our access. She acknowledged my frustration and still delivered such good customer service. I really felt that she was listening to me and my concerns.
Thank you so much Lee I really appreciate what you have done for me today.
Your response will mean the world to Lee. Thank you very much for your further patience and this wonderful testimony to Lee's OUTstanding service.
Passing your message on to her right away.
Regards
OUTsurance
Your response will mean the world to Lee. Thank you very much for your further patience and this wonderful testimony to Lee's OUTstanding service.
Passing your message on to her right away.
Regards
OUTsurance