Disgusted

<p> </p> <p>My name is Sharon Siebritz and the reason for this message is because my attempts to contact the company I am having an issue with has been a complete waste of my time. The service I have received from Outsurance has been absolutely pathetic and I am at a point now where I have just had enough.</p> <p> </p> <p>To start off with, Outsurance have cancelled my insurance policy I had with them without my authorisation. I e-mailed them with a simple enquiry as to why it was done and received a letter on 23 September 2016 (Ref number: ********** 4) basically telling me they would be in contact with me. I received no response at all. Then on 5 October 2016, I e-mailed them again, this time complaining about the horrible service for them not getting back to me regarding a simple enquiry as well as my insurance policy being cancelled without my authorisation. I have since received no reply or telephone call at all.</p> <p> </p> <p>It’s shocking that a company who claim to care about people so much don’t even care about their own customers. Clearly I am not a valued customer if they feel they have the right to cancel my insurance policy without any authorisation from me as well, which makes no sense because why on earth would you want to do something like that if it essentially means you are now losing business. Then to add to that they are so disrespectful that they don’t even have the decency to respond to me after I have contacted them twice.</p> <p>The fact of the matter is that clearly Outsurance is not who they claim to be. They don’t care about people or customers. The only thing they care about is money and nothing more. It’s pathetic that they can’t deliver on what they promise, that I have wasted so much time and effort trying to sort things out, and that even though I have been such a loyal and dedicated customer they value me so little and couldnt care less about me.</p> <p> </p> <p>Outsurance you have lost all my respect. You are a pathetic excuse for a business and insurance company and it is incredible how you value your customers so little that you are willing to lose them and get rid of them, and not even have the decency to get in contact them to sort out a simple enquiry.</p>