Disguisting service

Hi Kelvin. Pls don not put Annelise to speak to me. If she wants to dictate and and have no way of using and client service experience or communication than I don't wish to deal with her. She states she listened to my recordings and that i will be debited again today. She stated Bongi told me the excess is not 1000 but 4000. I asked her where is all my email correspondence I sent to you'll asking why you'll stated on my initial plan the excess will be 1000. What about my initial conversation with Junior Mgqibi and his manager when I took the policy. When the joining fee was waivered and you'll never debited me on the specified date and I queried this. But no one sorted this. What about why I was debited again an amount of R800 after taking off with your consultant about being misleading. Where is recording when I told them cancel this since they full of ****. Conveniently she has only a recording of Bongi. Since Aug I have been calling the consultants and they said it supposed to be R1000. Juniors manager told me it will be R1000 as well. Where did these recordings go. I have a close relationship with a person that works in a call centre so I know exactly how these call centres wirk and the bull**** they talk to walk over us clients. If i wanted to pay all this absurd amounts I would have stayed with my previous insurance. I accepted outsurance quote obviously cos it was better but it's been hell since than. Instead of wasting months on this I shud get other quotes. The sad part is u advertise like u the best but you have a **** staff that has no client satisfaction knowledge. With the cost of living these days you'll still want to drain ppl. It's disguisting really. You'll have no sense of communication. If there's anyone in your company that im willing to speak to is the manager for junior that can go thru my policy and have it sorted. Other than that you'll can stuff that policy with all the bull**** stories you'll sell. I will redo quotes everywhere and see where I stand. I have not been in an accident and take the best care of my car but fight like this for cover. It's uncalled for.

Kelvin. Would you rather review my calls and docs sent as Gaenor Fortein is being misleading. She stated after the 15th dec being a month the promotion would be paid to me but now states that i must send my docs again. It was uploaded as youll requested via a link sent to me and it was emailed to her where she confirmed its in order. She's not avoiding her word that was confirmed. 1st for woman already gave me a better offer as well which outsurance still cud not do. She clearly chooses who to assist and who to string along. Is this the consultants job. To make us fools