Disgruntled Third Party Claim

I, Salathiel Naidoo owner of Toyota Corolla 1997, reg no NJ51822 was involved in a motor vehicle accident with KIA K2700 bakkie, white in colour REG No: ND 656196, driven by Lindelani Yokuqhuba. The vehicle is registered to CNS Trading, Morningside. The accident took place on the 18th of August 2021 at approximately 17.20 pm on Inanda and Newlands West Intersection. An accident report (AR No. 104/08/2021) was done on the same day, having drivers of both the vehicles present at the police station. Initially I had great difficulty in locating the owner of the vehicle. Later on after opening an accident report, one of the police officers managed to trace the company and spoke to a gentleman by the name of Roy who requested for 3 quotations which I submitted to him, which he received. He also stated verbally to me that he was willing to pay cash if the quotation was reasonable. On the 6th of September 2021 (Monday), I received an email from Nosipho Maphanga from legal claims department Outsurance, who requested that a liability claim form be filled in, together with pictures of the damage and a short video of the entire vehicle and submit to legal claims which I did via Email and they acknowledged receipt of my email and issued a reference number : *** On the 8th of September 2021 I received an email from Tshiamo Konopi from the Outsurance legal claims department which was in direct contradiction to all our previous discussions to my amazement. I have been communicating in good faith to all the relevant parties and now I am very disappointed with the outcome of this situation. Therefore I now write to you requesting that you please assist in resolving this matter in a positive light. Thank You Await your urgent respond at your earliest convenience.

Salathiel Naidoo *** ***