Disgruntled outsurance customer

On the 9th November 2023 I called outsurance lodging s complaint about my geyser which was no longer giving us hot water,only cold water on both taps.For access I was asked to pay R2000 rands in order for the geyser to be fixed.The guy who came said that the switch to the geyser is the cause of us not getting hot water and he said he put a new switch...R2000 for a switch . Today April 6th five months later the geyser again is acting up No hot water again.The lady I spoke with said I must claim after April the 25th 2024 then she again asked if she can speak with her supervisor she then told me that they have called the person who came here to fix the geyser last year he agreed to come and check what might be the problem.She again said I must pay(buy) for whatever that guy wants.I asked her must I pay another R2000 five months later same problem.She sad he'll be at my house at around 11'oclock or 11;15.Its 15:22 no one came,no one called,ive been. home the whole day.Not even a single call from OUTSURANCE just to check if my problem was sorted .Iam a single woman who knows nothing about geysers or switches but I know I paid R2000 rands for a switch and labour😭and again U know I pay my premium every month for mathata a sooo...Can someone please help me out.