Disgruntled client

On 18 July 2023 I had a house break in and my vehicle was ****** among various house old contents. It was quite a traumatic experience for me and to add to the trauma, the claims process took over a month and a half to resolve. In that time I suffered further inconveniences whereby I had to return the rental car after 30 days due to policy and was left stranded without a car as I waited for settlement. In addition, I paid 2 months of car instalments after my car was ******. I called Outsurance and they said the bank will refund me. The bank was only settled after a month and a half and they said Outsurance should refund me. I am now in a financial loss position and Outsurance is refusing to assist me. Rightfully Outsuarnce should reimburse me as they had the benefit of a lower settlement amount as a result of 2 payments made by me to the bank after the incident reported date!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!