Disgrunted Client

An outsurance client drove into my brand new car on the 20th of March 2015. i was asked to complete paperwork consisting of 5 pages explaining what happened. i was told that someone will contact me in 5 days time to let me know how to proceed with my vehicle repairs. No one contacted me i had to make all the phone calls and following up. i took my car to two reputable panel shops for quotations to repair my car. Outsurance eventually sent me to take my car to their accessors at CK Couchworks in Tokai, Cape Town. 3 weeks went by and still i have not heard a word from Outsurance. i followed up again and was told that they have a settlement that will be emailed to me. I eventually received the settlement which was a fraction of the two quotations i received. I responded to them requesting to rather have my car repaired at one of their accredited panel shops instead of the ridiculous offer they want to pay to my account. To date i still have not had a response to my request. 2 months has passed and i'm still driving with a damaged vehicle. this is not the service Outsurance advertise daily on television. By the way one of my vehicles are insured with Outsurance and i'm ....