MS
Maduri S
1 reviews | Active since Mar 2010
22 Jul 2025, 10:58
Disgraceful service from Outsurance
I had my car insurance with Outsurance, until January 2025, when I purchased a new vehicle and Outsurance doubled my premiums. I indicated clearly that their quote was ridiculous and that I would shop around. Budget Insurance gave me the best deal. I informed Outsurance. I discovered on the 7 July that Outsurance debited an amount of R1577 from APRIL without consent. Since then they have been *****footing with my refund. Emails, calls to no avail. This morning 22 July, Victoria Molefe informs me that no refund was processed. She would be doing it this morning. Now I wait with abated breath. Shocking, disgusting unprofessional behaviour from Outsurance. Be careful guys.
Helpful (0)
Replies (6)0
Replies (6)MS
Maduri S's updateReviewer Update
22 Jul 2025, 11:01I’ve read good reviews.. however, when they want you take the policy with them, they will love you.
Have a problem like mine, and see the service you receive
Have a problem like mine, and see the service you receive
MS
Maduri S's update22 Jul 2025, 11:01
Reviewer Update
I’ve read good reviews.. however, when they want you take the policy with them, they will love you.
Have a problem like mine, and see the service you receive
Have a problem like mine, and see the service you receive
OUTsurance's replyOfficial
22 Jul 2025, 11:58Hello Maduri
We are so sorry about your poor service experience! We take huge pride in our service and it is most unfortunate to see you did not experience good service.
Thank you for bringing the matter to our attention.
Our client care manager will call and assist you. We will furthermore not ignore the service concerns identified and will address this internally.
You have our best wishes.
Regards
The OUTsurance Team
We are so sorry about your poor service experience! We take huge pride in our service and it is most unfortunate to see you did not experience good service.
Thank you for bringing the matter to our attention.
Our client care manager will call and assist you. We will furthermore not ignore the service concerns identified and will address this internally.
You have our best wishes.
Regards
The OUTsurance Team
OUTsurance's reply22 Jul 2025, 11:58
Official
Hello Maduri
We are so sorry about your poor service experience! We take huge pride in our service and it is most unfortunate to see you did not experience good service.
Thank you for bringing the matter to our attention.
Our client care manager will call and assist you. We will furthermore not ignore the service concerns identified and will address this internally.
You have our best wishes.
Regards
The OUTsurance Team
We are so sorry about your poor service experience! We take huge pride in our service and it is most unfortunate to see you did not experience good service.
Thank you for bringing the matter to our attention.
Our client care manager will call and assist you. We will furthermore not ignore the service concerns identified and will address this internally.
You have our best wishes.
Regards
The OUTsurance Team
MS
Maduri S's updateReviewer Update
22 Jul 2025, 12:20Everytime I have called and also mentioned in my email about YOU owe me R500 because you were unable to beat the price? I have been getting a run around. Why?
All my documents are already in your possession.
All my documents are already in your possession.
MS
Maduri S's update22 Jul 2025, 12:20
Reviewer Update
Everytime I have called and also mentioned in my email about YOU owe me R500 because you were unable to beat the price? I have been getting a run around. Why?
All my documents are already in your possession.
All my documents are already in your possession.
MS
Maduri S's updateReviewer Update
22 Jul 2025, 13:35Can someone Superior call me back.
I am exhausted explaining myself to idiots.
I am exhausted explaining myself to idiots.
MS
Maduri S's update22 Jul 2025, 13:35
Reviewer Update
Can someone Superior call me back.
I am exhausted explaining myself to idiots.
I am exhausted explaining myself to idiots.
OUTsurance's replyOfficial
22 Jul 2025, 15:39Hello Maduri
Following our initial reply to your review, we received feedback from our client care manager, confirming he contacted you. He confirmed he did refund the premium and alsl apologised for your service experience.
Thank you for accepting our apologies.
Regards
The OUTsurance Team,
Following our initial reply to your review, we received feedback from our client care manager, confirming he contacted you. He confirmed he did refund the premium and alsl apologised for your service experience.
Thank you for accepting our apologies.
Regards
The OUTsurance Team,
OUTsurance's reply22 Jul 2025, 15:39
Official
Hello Maduri
Following our initial reply to your review, we received feedback from our client care manager, confirming he contacted you. He confirmed he did refund the premium and alsl apologised for your service experience.
Thank you for accepting our apologies.
Regards
The OUTsurance Team,
Following our initial reply to your review, we received feedback from our client care manager, confirming he contacted you. He confirmed he did refund the premium and alsl apologised for your service experience.
Thank you for accepting our apologies.
Regards
The OUTsurance Team,
MS
Maduri S's updateReviewer Update
22 Jul 2025, 15:40Finally, I received a call from a sensible and understanding person.
Thank you.
Thank you HELLO PETER. You were a HUGE HELP.
Thank you.
Thank you HELLO PETER. You were a HUGE HELP.
MS
Maduri S's update22 Jul 2025, 15:40
Reviewer Update
Finally, I received a call from a sensible and understanding person.
Thank you.
Thank you HELLO PETER. You were a HUGE HELP.
Thank you.
Thank you HELLO PETER. You were a HUGE HELP.