1 reviews | Active since Jul 2009
Disgraceful Service
Good Day,
I inquired for a new quotation on existing cover due to buying a new car. We went through everything and then the representative tells me sorry they can't cover me and that my existing cover has been cancelled.
Get a call 1hour later asking for all the documents to be sent through when I joined Oursurance, which I did when I joined.
Everything except a family feeling I am getting from Outsurance. Nothing but disappointed with my experience today.
Time to change companies I guess.
Good day,
Thank you for bringing the matter to our attention. Teresa our client services manager contacted you to apologize and to get the matter resolved. Subsequently you decided to cancel.
We sincerely apologize for the inconvenience caused.
Thanks, Kelvin
Good day,
Thank you for bringing the matter to our attention. Teresa our client services manager contacted you to apologize and to get the matter resolved. Subsequently you decided to cancel.
We sincerely apologize for the inconvenience caused.
Thanks, Kelvin