GB
Gisela B
1 reviews | Active since Jul 2021
09 Feb 2025, 11:13
Disgraceful experience
Donolo from outsurance I am still waiting on my outcome as Yolanda (sales person) at outsurance gave me wrong information. I requested you to listen to my voice recordings, up until today you have not called me back with an outcome. This is the worse service I got. I am letting you know on this platform as I said Cleary on the call that I am not paying for any extra since you were suppose to get back to me on the 03/02/2025. I see this date as my last day with outsurance. I made that clear on the call as well. I hope someone will get in contact with me soon.
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Replies (2)GB
Gisela B's updateReviewer Update
10 Feb 2025, 17:44Thank you for putting the fone down in my ear Lebo from the cancellation department at outsurance. I did not understand the advice you gave me, yet Outsurance expect me to pay for something that I did not agree to. I am taking this matter further.
GB
Gisela B's update10 Feb 2025, 17:44
Reviewer Update
Thank you for putting the fone down in my ear Lebo from the cancellation department at outsurance. I did not understand the advice you gave me, yet Outsurance expect me to pay for something that I did not agree to. I am taking this matter further.
OUTsurance's replyOfficial
17 Feb 2025, 10:01Good day Gisela,
Thank you for your feedback.
Our client services manager, Nkully, called you to address your concerns. We can confirm that your policy has been cancelled. There won't be any further debits from your account.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
Thank you for your feedback.
Our client services manager, Nkully, called you to address your concerns. We can confirm that your policy has been cancelled. There won't be any further debits from your account.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
OUTsurance's reply17 Feb 2025, 10:01
Official
Good day Gisela,
Thank you for your feedback.
Our client services manager, Nkully, called you to address your concerns. We can confirm that your policy has been cancelled. There won't be any further debits from your account.
We do apologise for your experience with us.
Regards,
The OUTsurance Team
Thank you for your feedback.
Our client services manager, Nkully, called you to address your concerns. We can confirm that your policy has been cancelled. There won't be any further debits from your account.
We do apologise for your experience with us.
Regards,
The OUTsurance Team