DISGRACEFUL CLIENT SERVICE TO A CLAIM

This is an excerpt from my Attorney to the Manager of the Legal Department of Claims at Outsurance. We have give them ALL the documentation requested for a straightforward claim that we were the victims and not their client. Because of their lack of communication to our claim we then appointed victor and Partners Attorneys to handle this. It has been going on now for three months and despite being told a settlement is being drawn up this week by the Head of the Claims department, Chrisna Frylinck.<br> <br> As I have said in numerous emails, my clients do not have the funds to pay for the car to get fixed out of their own pocket.... We need the money to be paid out from Outsurance in order to fix the car. I know other insurance companies can pay out the money to the panel beaters to get the car fixed, and not to the clients. We only have the estimate invoice to work from, because that is what was given to us. <br> <br> <br> We are receiving mixed signals from Outsurance in terms of this matter. One email says the money cannot be paid out, due to the invoice and another email says we will receive a settlement amount before the end of the week, and we are receiving it from different people.