1 reviews | Active since Dec 2025
Disgrace
Why can't you guys follow a simple request. I was promised an email the day before to confirm that I have insurance cover until 28 Feb 2026 - for which I have already paid. Unbelievable that this is the way you treat customers who have a profile of 14 years with your company - as I was informed the day before when I cancelled my policy. I am so very glad that I cancelled my policy with you. I had to spend two calls on the phone - my time which you do not pay for - to eventually receive the letter that I was promised the day before. It is such a pity that you spend so much on marketing yet fail miserably to take care of your long-standing customers. It appears to be more important for your consultants to cover for each other than to deliver professional and honest service. What a disgrace OUTSURANCE!!!!
Thank you for bringing this to our attention.
We can confirm that the cancellation date has been amended and confirmation has been emailed to you. You are covered with OUTsurance up until the 28th of February 2026. We will address this service failure accordingly.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for bringing this to our attention.
We can confirm that the cancellation date has been amended and confirmation has been emailed to you. You are covered with OUTsurance up until the 28th of February 2026. We will address this service failure accordingly.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team