AB
Alta B
1 reviews | Active since Mar 2019
11 Mar 2019, 13:31
DISCRIMINATING OUTSURANCE
Outsurance phoned me to update my personal detail. I informed them that I am no longer married, but divorced. They increased my premium with R200 a month because I am divorced. When I asked them why, they sais that divorced people party more and is therefor a risk when driving. I told them I am a single mom now and have no social live because of my 2 young girls. I told them that is an extremely biased assumption to make that divorced people party more. The consultants are coccy and have **** policies. STAY AWAY!!!!!!!
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OUTsurance's replyOfficial
13 Mar 2019, 12:58Hello alta.b
We are so sorry this matter was not properly followed up for you!
Although marital status is a rating factor, we cannot be insensitive to the consequences the increase has on you and making you feel as if we don't care.
Our client care advisor contacted you, discussed our rating principles and assisted you.
Thank you for accepting our apologies and also for the understanding you showed.
Regards
OUTsurance
We are so sorry this matter was not properly followed up for you!
Although marital status is a rating factor, we cannot be insensitive to the consequences the increase has on you and making you feel as if we don't care.
Our client care advisor contacted you, discussed our rating principles and assisted you.
Thank you for accepting our apologies and also for the understanding you showed.
Regards
OUTsurance
OUTsurance's reply13 Mar 2019, 12:58
Official
Hello alta.b
We are so sorry this matter was not properly followed up for you!
Although marital status is a rating factor, we cannot be insensitive to the consequences the increase has on you and making you feel as if we don't care.
Our client care advisor contacted you, discussed our rating principles and assisted you.
Thank you for accepting our apologies and also for the understanding you showed.
Regards
OUTsurance
We are so sorry this matter was not properly followed up for you!
Although marital status is a rating factor, we cannot be insensitive to the consequences the increase has on you and making you feel as if we don't care.
Our client care advisor contacted you, discussed our rating principles and assisted you.
Thank you for accepting our apologies and also for the understanding you showed.
Regards
OUTsurance