DISAPPOINTMENT IN SERVICE

In 2019 my dishwasher was replaced by Outsurance from their service provider New World. It was about 2 - 3 months when a service repair agent had to be sent out to replace/fix a faulty dispenser lever.

In March of this year the dishwasher started to give problems making funny sounds and not washing the dishes properly. I reported it to Outsurance but nothing came of it and then Covid-19 hit us. I reported it again in August or September and in the beginning of October I had to supply New World with the relevant documents to send someone to come and checkup on the machine. It was nearly a month when I had to contact New World again to find out what was happening. They at last sent someone out and since end of October nothing. I've reported this to Outsurance so many times and still nothing has happened. It really saddens me that I'm stuck with a machine that definitely is a dud. Spoke to Karabo from Outsurance about a month ago and she has still not come back to me. This is not my first dishwasher and we do know how to work one properly.