Hellopeter
Share Your Experience
BM
Belinda M

1 reviews | Active since May 2017

08 Dec 2021, 00:16

Disappointing servixe

I'm really disappointed with what I received from Outsurance regarding my TV claim. My TV got damaged due to loadshedding. I was charged a ridiculous access fee which was never mentioned to be and got less than r3000 to buy a TV. I was told that the basic access fee covers, storm etc.

I dont plan loadshedding, why should I be punished for eskom's fault. They still have planned loadshedding meaning it's a waste if you claim because you will be charged ridiculous access fees. I'm really hurt. I'm even considering of canceling my all my policies with, I have been loyal to Outsurance for years and yet I felt like I was *****ed over. I am at home with no TV, it will take me over 3 months to save up for another TV, in the meat time fo I decided to I'm stressed

0
Replies (2)
OUTsurance
OUTsurance's reply08 Dec 2021, 10:13
Official
Good day Belinda,

We acknowledge receipt of your complaint. We have requested a claims manager to contact you and address your concerns.

We are sorry for the disappointment.

Regards,
OUTsurance

Best regards,

OUTsurance
OUTsurance's reply13 Dec 2021, 10:54
Official
Good day Belinda,

Thank you for raising your concerns with us.

Nonie our claims manager contacted you to address your concerns regarding the power surge excess. The adjusted power surge excess was noted in your rerate document which was emailed to you 45 days prior to the rerate taking effect. The standard contents excess is R2250 and the power surge excess is R4500.

We do apologise for the disappointment.

regards,
OUTsurance

Best regards,