Disappointing service on claim

I have been a client of Outsurance for many years and enjoyed the good service when problems arose. It pains me to say that I am bitterly disappointed with the service I received when lightning damaged a number of electrical and electronic components. In the initial claim, I could not price several items as contractors needed to assess and price the damage. The Outsurance claims consultant was in a hurry to settle the claim. He phoned me while I was engaged with other work and insisted on me agreeing to settle for a certain amount over the phone. It was unclear which items had been included and I wanted to see the settlement in writing but could not risk being drawn into an extended argument on the right amount. Despite the friendly assistance from customer service, after two weeks I am still waiting for an email detailing how the payment was calculated. After the customer service person who contacted me went out of office, I have not heard a word from Outsurance for 2 weeks. But I am certain that Outsurance will be quick to adjust my premium, as they have done before, after no-fault motor claims.