1 reviews | Active since Apr 2025
Disappointing service from outsurance
"I have never been so disappointed with Outsurance funeral claims. We submitted a claim after my father passed away, and on Thursday we received a call from Outsurance informing us that the claim had been approved. However, they also said we wouldn't be receiving the full payout because my father apparently owed two premiums. We have no idea which premiums they are referring to.
Additionally, we were told we would receive a R1000 grocery voucher for ShopRite, but redeeming the voucher turned out to be a struggle. To make matters worse, the payout itself was delayed and only processed after 72 hours. Immediately after the money reflected in the account, someone attempted a SIM swap on the same number, leaving us questioning how the ****mer knew about the payout from Outsurance.
Even with the first voucher we received, we were unable to use it because ShopRite kept redirecting us and making the process difficult. Based on this experience, I would never recommend Outsurance to anyone. Sorry."
After having referred the matter to our claims manager, we received feedback confirming you were contacted and assisted.
You need to download the app. The detail was sent to your cell no previously. He guided you through the process and also provided his direct contact number, should you have any future difficulties with the app.
Regards
The OUTsurance Team
After having referred the matter to our claims manager, we received feedback confirming you were contacted and assisted.
You need to download the app. The detail was sent to your cell no previously. He guided you through the process and also provided his direct contact number, should you have any future difficulties with the app.
Regards
The OUTsurance Team