Disappointing Service from Outsurance After 20 Years of Loyalty

Disappointing Service from Outsurance After 20 Years of Loyalty

After nearly 20 years as a loyal client of Outsurance, our recent experience with their claims department has been extremely disappointing. We filed a claim two weeks ago, and the handling of our case has been nothing short of shocking.

Despite our long-standing relationship, Outsurance seems determined to write off our car without considering any other options. We've been going back and forth with them for two weeks now, and there has been no flexibility or willingness to find a mutually acceptable solution. Our attempts to resolve the issue through written communication have been ignored, and our queries about duplicate charges on quote invoices have been met with indifference.

To make matters worse, we were told to obtain our own quotes and submit them. This is not the level of service we expected from a company we've trusted for two decades. Outsurance's current approach has left us feeling frustrated and undervalued as customers.

We hope that Outsurance will address these issues promptly and improve their customer service to better serve long-term clients like us in the future.