Disappointing Service from Outsurance

Dear helloPeter,

I hope this letter finds you well. I am writing to express my deep dissatisfaction with the level of service I have received from Outsurance specifically regarding the handling of my recent claim.

As a long-standing customer of Outsurance, I have always valued the peace of mind that comes with knowing I am covered by your insurance policies. However, my recent experience has left me feeling extremely disappointed and frustrated.

On the 14.11.23 I submitted a claim for Hail Damage under my policy number OT***5. The process of initiating the claim was already cumbersome and time-consuming, but what has been most disheartening is once I disputed their absurd offers of the payouts, there has been lack of communication and transparency throughout the entire process. I have made numerous attempts to follow up on the status of my claim, only to be met with vague responses and unfulfilled promises of feedback.

Too add to one of the Ten as an example of the absurd offers before the dispute, I have a hail damaged F83 M4 which was assessed by Outsurance who costed the damages at R44,676.67 , I then realised Outsurance wants to plunder me. I then had to take the vehicle at my own cost to an Outsurance approved panel beater, The Outsurance approved repairer evaluated the cost to repair the vehicle at R595,808.51. I sent this amount back to Outsurance and this is the reason I am having problems with my claim as Outsurance is trying to escape paying my company out , which is taking a huge toll on my business as my customers lose trust in my business and have been awaiting to fix theirs cars, my company is getting a bad name for bad service.

To make matters worse, the feedback I eventually received regarding my claim was entirely unsatisfactory. It is evident that the handling of my claim has not been given the attention and care that I would expect from a reputable insurance company. This has caused me significant inconvenience and financial strain, as I have been left to deal with the aftermath of the incident without the support I had counted on from Outsurance.

I believe that as a loyal customer who has consistently upheld my end of the insurance agreement, I deserve better treatment and more efficient service. I am truly disheartened by the lack of professionalism and urgency displayed by your team in handling my claim.

I am reaching out, in the hope that the Claim will be processed, which will help rectify this situation and restore my faith in Outsurance. I urge you to thoroughly review the handling of my claim and take the necessary steps to provide me with the compensation and support that I am entitled to under the terms of my policy.

I trust that you will take this matter seriously and provide a satisfactory resolution in a timely manner. I am more than willing to discuss this matter further and provide any additional information that may be required to expedite the resolution of my claim.

I look forward to your prompt attention to this matter and a swift resolution. Thank you for your understanding and assistance in advance.

Sincerely,

Nirav Singh ***