CK
Craig K
1 reviews | Active since May 2012
06 Nov 2019, 10:07
Disappointing service
No callback for a simple request to update the banking details used for the debit order on my policy. I have requested 4 times to update the banking details on my policy with no response.
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Replies (1)
OUTsurance's replyOfficial
06 Nov 2019, 11:02Hello Craig
Thank you for bringing the matter to our attention and also for providing us with the actual message details.
Our client care advisor has since updated the detail for you, sadly very belatedly!
We are investigating the reason for the delay and will rectify this internally.
Regards
OUTsurance
Thank you for bringing the matter to our attention and also for providing us with the actual message details.
Our client care advisor has since updated the detail for you, sadly very belatedly!
We are investigating the reason for the delay and will rectify this internally.
Regards
OUTsurance
OUTsurance's reply06 Nov 2019, 11:02
Official
Hello Craig
Thank you for bringing the matter to our attention and also for providing us with the actual message details.
Our client care advisor has since updated the detail for you, sadly very belatedly!
We are investigating the reason for the delay and will rectify this internally.
Regards
OUTsurance
Thank you for bringing the matter to our attention and also for providing us with the actual message details.
Our client care advisor has since updated the detail for you, sadly very belatedly!
We are investigating the reason for the delay and will rectify this internally.
Regards
OUTsurance