Disappointing service

To be honest I am very disappointed in your claims process, I am currently on my 4th claims advisor for the same issue. I have had to resubmit the same information over and over again, the last lady reached out to me and said the claim was approved at a way significant rate than what it’s insured for and the going rate currently in the market, she hasn’t responded to my email asking why and when I call into your call centre I’m told advisors don’t send approvals even though I have this email from her and that my claim is sitting with an assessor named Kayla.

The fact that I have to run around following you guys up is quite frankly annoying, I have been your customer for years and to be treated like this when this is my first claim is upsetting