Disappointing service, almost 13 years of loyalty ignored.

Reached out to review my policy hoping to secure a lower premium, that reflects my long standing history and the current value of my insured items.

I was disappointed to hear that I should call back in about 5 months, after I receive a rerate letter for the premium increase, as there is nothing they can do now. I was told that I cannot even speak to someone senior or someone in the retentions department. So if I wish to move to another service provider, then that's the best option, as OUTsurance does not value loyal customers.