Disappointing Service

Having huge difficulty getting someone called Martin from Outsurance to reply to my emails. I have sent my emails THREE times and not had the courtesy of a reply over a 3 week period. I have to keep phoning them and speak to a different person each time which means I waste my time repeating my request. Do they want my business or not? Their ads say they are happy to help, etc., etc., I have not had the pleasure of that. I asked for my rerate to be looked at. 2 pensioners with 2 cars which are hardly used - less than 4,000kms a year. Outsurance categorically would not look at reducing our premium. Extremely disappointing.