Disappointing Service

I have been an OUTsurance client for several decades and have generally been happy except for now. Due to the insistance on using telephone updates rather than written I find there are always spelling mistakes on addresses etc. I tried to fix this early in the week over the phone and also change some key addresses. It proved so hard that we agreed for me to email through the changes which I did. I received a receipt telling me it would be updated. Days later still nothing. When I queried this I received the same old policy. Nothing had been done, no further feedback or assistance. I am now getting alternate quotes and considering moving to a more dynamic and user friendly company, Outsurance are proving just too difficult to work with. FYI my policy premiums are well in excess of R10,000pm and I have been a client for over 25 years..