Disappointing poor claims service

I am very unhappy about how my claim has been handled. Yesterday in a telephonic conversation with a claims advisor I requested the specs which you approved the replacement of my damaged laptop and she was unwilling to give it to me. She expressly told me that I will get this information from the service provider who will make contact with me to do the replacement. This did not make sense as I as a customer cannot satisfy myself that the correct specs or equivalent laptop has been authorized- she refused to give me this basic information. Today the service provider calls me wanting to finalise replacement with a wrong laptop.

-My laptop is a 11 inch 2-in 1 laptop, the service provider is talking about a 15 inch lenovo laptop.

-My laptop is a lenovo 300e laptop, the service provider is talking about a lenovo idea pad 3.

How is this a like-for like replacement ?

Your assessor has all the correct specs and those should be in the damage report, which you should have in your possession when seeking quotes surely. How could a wrong quote be authorized?

Can you please rectify this, and replace the damaged laptop with an equivalent Lenovo 300e 2 in 1 laptop. I have checked on line the equivalent laptops a readily available.

This is disappointingly poor service not characteristic of you good reputation!