Disappointing experience with Outsurance, as it has been nothing short of frustrating! ******* if you ask me.

Disappointing experience with Outsurance, as it has been nothing short of frustrating! ******* if you ask me.

Initially, I requested a quote in April 2024 for a vehicle I was considering purchasing. During the phone call, I was assured that the premium would only be charged once I finalized the purchase and updated my vehicle details. However, despite not buying the vehicle due to financial constraints and misrepresentation, Outsurance debited my account monthly until the end of July. I only noticed this on my bank statements.

After canceling the policy at the end of July, I was promised a full refund by the end of August. However, as of September, no refund has been issued. When I followed up, I was told that the refund had been processed, but I was not provided with proof of payment, which I found quite unprofessional.

After discussing the issue with an agent, I was given the email address *** via SMS from him with the reference SUNSHI, to submit my inquiry along with bank MY statements to prove I hadn’t received the refund. I did this promptly on September 6, 2024, but despite my follow-up on September 18, I have yet to receive any response or resolution.

Given this experience, I am hesitant to work with Outsurance in the future. The lack of accountability and clear communication is concerning, and I feel as though my concerns have been disregarded. They are quick to take your money but give empty promises... the irony is I do not even own a car!